Joint letter from the Chief Medical Officer Professor Anthony Lawler and Commissioner Liz Hefren-Webb to Board Chairs, Residential Aged Care Providers on winter preparedness in residential aged care.
Letter from the Commissioner – Preparing for the high-risk weather season 2024-25.
Joint letter on Winter outbreaks to Board Chairs, Residential Aged Care Providers from the Chief Medical Officer, Professor Paul Kelly and Commissioner Janet Anderson PSM.
Letter from Commissioner Janet Anderson PSM and Chief Clinical Advisory Dr Melanie Wroth to residential aged care providers and people living in residential aged care homes on the importance of being up to date with COVID-19 vaccine boosters.
English — COVID-19 vaccination booster letter (PDF 88.98 KB)
Arabic — COVID-19 vaccination booster letter (PDF 540.53 KB)
Chinese Simplified — COVID-19 vaccination booster letter (PDF 104.54 KB)
Chinese Traditional — COVID-19 vaccination booster letter (PDF 143.71 KB)
Croatian — COVID-19 vaccination booster letter (PDF 162.72 KB)
Greek — COVID-19 vaccination booster letter (PDF 289.35 KB)
Hindi — COVID-19 vaccination booster letter (PDF 330.94 KB)
Italian — COVID-19 vaccination booster letter (PDF 160.89 KB)
Khmer — COVID-19 vaccination booster letter (PDF 273.64 KB)
Korean — COVID-19 vaccination booster letter (PDF 141.79 KB)
Macedonian — COVID-19 vaccination booster letter (PDF 167.65 KB)
Polish — COVID-19 vaccination booster letter (PDF 167.47 KB)
Punjabi — COVID-19 vaccination booster letter (PDF 166.39 KB)
Russian — COVID-19 vaccination booster letter (PDF 175.99 KB)
Serbian — COVID-19 vaccination booster letter (PDF 328.69 KB)
Spanish — COVID-19 vaccination booster letter (PDF 49.88 KB)
Vietnamese — COVID-19 vaccination booster letter (PDF 180.81 KB)
Letter from Ann Wunsch to home services providers who have not reported a serious incident in the first 12 months of the Scheme. This is a follow-up communication to our letter sent to all home services providers on 27 June 2023.
Letter from Commissioner Janet Anderson PSM and Complaints Commissioner Louise Macleod to approved providers of residential and home services on the Commission’s new report on Complaints about Aged Care Services – Insights for providers released on 20 November 2023.
Letter from the Aged Care Quality and Safety Commissioner, Janet Anderson PSM to support your planning and preparation for the high-risk weather season to ensure the continuity of care and services to older Australians.
Joint letter to approved providers of residential aged care services from the Commission and the Australian Electoral Commission about the 2023 referendum and COVID-19 entry approach for mobile polling staff.
Joint letter from the Commission and the Department of Health and Aged Care to approved providers on medication management.
Letter from Ann Wunsch, Executive Director – Approvals and Serious Incident Notifications, regarding information about your SIRS responsibilities and reporting obligations.
Provider letter Serious Incident Response Scheme – Home Services (PDF 203.66 KB)
Joint letter from the Aged Care Quality and Safety Commissioner, Janet Anderson PSM and Professor Paul Kelly, Chief Medical Officer to all approved providers of residential aged care services on uptake of the COVID-19 booster.
Letter from the Aged Care Quality and Safety Commissioner, Janet Anderson PSM to all approved providers of residential aged care services on registered nurse cover and care minutes.
The Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, together with the Chief Medical Officer, Department of Health and Aged Care, Professor Paul Kelly issued a joint letter to aged care providers to provide advice in preparing a service for the upcoming Easter holiday period and the approaching winter season.
joint-letter-to-providers-on-covid-19-preparedness.pdf (PDF 136.6 KB)
Letter to general practitioners and nurse practitioners to seek support in a quality improvement intervention being undertaken in Australian residential aged care services (RACS), to address overprescribing of antibiotics for aged care residents for urinary tract conditions including asymptomatic bacteriuria.
A key election commitment by the ALP Federal Government was to implement price caps on administrative and management charges in the home care package program to improve pricing transparency and reduce excessive charges. Legislation has now been passed to enable this to occur.
On Monday 24 October 2022, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to providers regarding adverse weather events.
On Tuesday 20 September, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to CEOs and Chairs of approved providers regarding the Governing for Reform in Aged Care Program.
On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the national aged care reforms.
On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms.
Arabic – Commissioner letter to aged care consumers (PDF 252.39 KB)
Croatian – Commissioner letter to aged care consumers (PDF 195.86 KB)
Greek – Commissioner letter to aged care consumers (PDF 200.88 KB)
Hindi – Commissioner letter to aged care consumers (PDF 255.75 KB)
Hungarian – Commissioner letter to aged care consumers (PDF 198.42 KB)
Italian – Commissioner letter to aged care consumers (PDF 222.48 KB)
Khmer - Commissioner letter to aged care consumers (PDF 240.11 KB)
Macedonian – Commissioner letter to aged care consumers (PDF 171.52 KB)
Polish – Commissioner letter to aged care consumers (PDF 187.88 KB)
Russian – Commissioner letter to aged care consumers (PDF 205.04 KB)
Serbian – Commissioner letter to aged care consumers (PDF 202.41 KB)
Spanish – Commissioner letter to aged care consumers (PDF 194.2 KB)
Vietnamese – Commissioner letter to aged care consumers (PDF 205.79 KB)
On Friday 26 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the SCHADS Award.
