Commission webinars

We are continuing our monthly sector webinars in 2024, which promises to be a year of significant and transformative change for the aged care sector.

Registration links are usually available two weeks in advance.

We welcome your feedback on the webinars and your input for future topics, which you can send to agedcarereform@agedcarequality.gov.au

Please check this page regularly for:

updated information and registration links to attend upcoming webinars
links to the webinar recordings, together with Q&As that could not be addressed in the live webinars due to time constraints.

Previous webinars

Watch previous webinars and access webinar Q&As and presentations.

2024

19 November 2024: Workforce responsibilities – the key to delivering a great aged care experience - recording
15 October 2024: Trust is built in drops and lost in buckets – Why Open Disclosure Matters - recording
25 September 2024: Governing for Reform: How partnering with older people can add value to your organisation - recording
17 September 2024: Sector Performance Reporting: Joining the dots to detect risk and prevent harm – recording
4 September 2024: Governing for reform: The role of governing bodies in the new era of aged care - recording
20 August 2024: Co-designing aged care with Consumer Advisory Bodies - recording
7 August 2024: Governing for reform: Harnessing risk management to achieve better outcomes in aged care - recording
16 July 2024: A new regulatory strategy for aged care - recording and presentation slides
19 June 2024: Governing for reform: Changing values and culture - a person-centred approach to quality care - recording
18 June 2024: Provider regulation – accountability driving performance - recording
21 May 2024: Getting complaints right - recording
25 March 2024: Restrictive Practices – myth busting part 2 – recording and presentation slides
19 March 2024: Quarterly Sector Performance Report – recording and presentation slides
6 March 2024: Governing for Reform: The importance of leadership and culture in engaging the aged care workforce - recording
26 February 2024: Restrictive Practices - recording and presentation slides
22 February 2024: Dementia: food, nutrition and dining - recording and presentation slides
6 February 2024: Supporting sector readiness for the new strengthened Aged Care Quality Standards - recording and presentation slides

2023

21 November 2023: Staffing obligations and mandatory care minutes - recording
- Referenced during the session: a Commission fact sheet on 24/7 registered nurse alternative clinical care arrangements and information on 24/7 registered nurse supplement for residential aged care from the Department of Health and Aged Care.
17 October 2023: Complaints and continuous improvement in practice - recording
19 September 2023: Provider governance - recording and presentation slides
15 August 2023: Financial and prudential regulation - recording and presentation slides
11 August 2023: Oral and dental health and it’s impact on eating and nutrition - recording and presentation slides
18 July 2023: Compliance in practice - recording, presentation slides and Q&As.
20 June 2023: Stronger Standards, Better Aged Care - recording, presentation slides and Q&As
16 May 2023: Complaints Handling - recording
18 April 2023 - Regulation of workforce-related responsibilities including 24/7 on site registered nurse and care minutes - recording, presentation slides and Q&As
21 March 2023 - Early lessons learned from SIRS in home services - recording and presentation slides. The numbers for 'SIRS Home Services - Notifications received by Incident' on slide 2 have been updated since the webinar and are correct as at 24 March 2023. During the live session, Ann Wunsch gave the correct numbers but unfortunately the slides had not been updated. This has been corrected in the slides you can view here.
21 February 2023 - Site audits in residential aged care - recording and presentation slides
17 March 2023 - Swallowing, texture-modified diets and nutrition – recording and presentation slides