On this page:
The Aged Care Quality and Safety Advisory Council (the Council) advises the Aged Care Quality and Safety Commissioner. This advice relates to the Commissioner's functions.
The Council can also advise the Minister for Health and Aged Care regarding these functions.
The Council was established under Section 37 of the Aged Care Quality and Safety Commission Act 2018. Its members have extensive experience in aged care, including clinical care, service delivery, consumer representation and more.
Council members
Ms Margot Richardson (Chair)
Ms Margot Richardson is a Fellow of CPA Australia with extensive experience in providing strategic governance, financial and risk management advice to both not-for-profit, and commercial organisations. Based in Far North Queensland, Margot has supported providers in remote and regional locations with a strong focus on First Nations providers.
Margot has a history of engagement across the care sector and is currently an independent director of the Australian College of Rural and Remote Medicine. She also holds a number of other governance roles including being company secretary of Southern Gulf National Resource Management, audit committee member for the Queensland Ombudsman and an Independent Director of Kokatha Aboriginal Corporation RNTBC. She is also the Director of Business Mapping Solutions, a bespoke governance consultancy focusing on supporting Indigenous corporations, NFP and entrepreneurial ventures.
Previous experience includes roles on the boards of Dietitians Australia, Queensland Rural Regional and Remote Women’s Network and Community Enterprise Queensland.
Professor Valerie Braithwaite
Professor Valerie Braithwaite is an Emeritus professor from the School of Regulation and Global Governance at the Australian National University. She holds a PhD in psychology.
Professor Braithwaite has taught Gerontology, and her research interests include ageism and aged care. With John Braithwaite and Toni Makkai, she co-authored “Regulating Aged Care: Ritualism and the New Pyramid.”
In addition to being a member of the Advisory Council, Ms Braithwaite is a member of the Expert Advisory Panel for designing the regulatory framework for the new Aged Care Act and the Advisory Council for the Australian Skills Quality Authority.
Professor Braithwaite is based in Canberra, Australian Capital Territory.
Dr Noel Collins
Dr Noel Collins is an older adult psychiatrist who has extensive experience providing specialist care to older people who live in residential aged care facilities. Dr Collins has worked in both Australia and the United Kingdom. Currently Dr Collins is the Director of Older Adult Mental Health for the Western Australia Country Health Service.
Dr Collins led the development of a renewed state-wide model of service for Older Adult Mental Health Services in WA. He is also a member of the bi-national Royal Australian and New Zealand College of Psychiatry Faculty of Psychiatry of Older Adults.
Dr Collins has a lived understanding of the current challenges, and potential solutions, in providing safer systems of mental health care for older Australians.
Dr Collins’s current academic work is focused on improving care for people with behavioural and psychological symptoms of dementia (BPSD). He has published local, regional, and national audits on the use of antipsychotics in BPSD for people living in residential care settings. He also has an interest in the application of sociological principles in real world clinical settings.
Ms Julie Reeves
Ms Julie Reeves has over 15 years’ experience supporting national health policy advocacy and strategy development through providing advice to government and other bodies. She is also a registered nurse with extensive experience in many areas of nursing including clinical, education, and research.
Ms Reeves has extensive knowledge of health and care regulation through her work with the Nursing and Midwifery Board of Australia and in her current role as Strategic Lead – Aged Care with the Australian Nursing and Midwifery Federation.
Ms Reeves holds tertiary qualifications in nursing, with a Master of Nursing Research. She has also obtained numerous qualifications in relation to health informatics, government and policy development, and assessment and workplace training. She has a strong interest in understanding how research and health system information can be used to educate and improve care delivery and regulation.
Ms Reeves is based in Melbourne, Victoria.
Professor Victoria Traynor
Professor Victoria Traynor is both a Professor of Healthy Ageing at the University of the Sunshine Coast in Queensland, and a Professor of Dementia Research at Warrigal in New South Wales. Professor Traynor was the inaugural appointment into both of these roles in 2024. Professor Traynor has worked in Australia for 19 years and started her career as a gerontological nurse in Scotland in 1992.
Professor Traynor also has extensive experience designing and teaching post-graduate aged and dementia care master’s degrees and qualitative research methods for PhD Integrated degrees, as well as advising on aged and dementia content for undergraduate subjects.
Professor Traynor is co-located between the Sunshine Coast, Queensland and Wollongong, New South Wales.
Andrew Brown
Mr Brown has extensive public sector experience specialising in regulation, administrative reviews and investigations.
Mr Brown is a former Queensland Government CEO with 30-years’ experience working within the public sector. He served as the Queensland Health Ombudsman for a period of four years, concluding his term in January 2022. He has held other senior roles including the Deputy Ombudsman at the Queensland Ombudsman’s Office and the Chief Inspector of Prisons within the then Queensland Department of Corrective Services.
Mr Brown has extensive experience in public administration and designing and implementing effective and efficient regulatory and complaints management systems. He has a track record of leading transformational change.
Mr Brown currently works as a consultant. In 2022, he led the Independent Review of the Regulation of Medical Practitioners Who Perform Cosmetic Surgery on behalf of Ahpra and the Medical Board of Australia. More recently he has consulted in the areas of health and education regulation. He was appointed to the AHPRA board in November 2023 and is Chair of the Ahpra Regulatory Performance Committee.
Mr Brown is an admitted solicitor and holds a Bachelor of Arts, Bachelor of Laws and a Master of Public Administration.
Julie Dundon
Ms Julie Dundon is an Advanced Accredited Practising Dietitian. She is also a Director of Nutrition Professionals Australia (NPA). In this role she consults with the aged care and food industries to improve food standards in aged care.
Ms Dundon is the Aged Care Subject Matter Lead for Dietitians Australia. This role requires leading and developing the Aged Care Advocacy Priority Area which involves, among other things, leading policy development, strategic communications development, and stakeholder engagement.
Ms Dundon has also previously worked in management for residential aged care sites and services, including residential aged care sites that specifically cater for Culturally and Linguistically Diverse communities.
Ms Dundon is based in Adelaide, South Australia.
The Australian Government will make further appointments to the Advisory Council under the Aged Care Act 2024 from 1 November 2025.
Ex officio members
Ms Liz Hefren-Webb (Commissioner)
Liz commenced as Commissioner of the Aged Care Quality and Safety Commission in 2025.
Read more about her work and background on our Executive Leadership page.
Dr Mandy Callary (Chief Clinical Advisor)
Mandy Callary started as our Chief Clinical Advisor in July 2024.
Ms Amy Laffan (Department of Health, Disability and Ageing)
Amy is the First Assistant Secretary of the Aged Care Quality & Assurance Division in the Department of Health, Disability and Ageing.
She oversees critical elements of aged care quality reform.
Amy has 20 years of social policy experience in the Australian Public Service.
Callum Moore
Callum Moore has worked for the Aged Care Quality and Safety Commission for a number of years, across a variety of roles mostly within the Intake and Complaints Resolution Group. He has been a long time CPSU delegate, and recently led the CPSU's bargaining team for the ACQSC's enterprise agreement.