Resource library

This policy provides guidance on how the Aged Care Quality and Safety Commission’s complaints function delivers a high-quality complaints-handling service.

This regulatory bulletin explains how a provider or person working in aged care can show that they are committed to improving through an enforceable undertaking.

This strengthened Quality Standards training package is designed for providers to deliver to their own staff. The format enables you to add your own brand and logos and adjust the content to suit your service category.

Letter from the Commissioner – Preparing for the high-risk weather season 2024-25.

The Complaints about aged care services – Year in review (July 2023-June 2024) report explores the complaints we have received about aged care providers in 2023-24.

In this report, we draw attention to clear patterns and trends in the complaints made about residential care and home services respectively.

The report also covers:

This guide is about how to support people living with dementia to maintain good nutrition and enjoy positive dining experiences.

This guide is for family members, friends and other representatives of people living with dementia in residential aged care. It explains ways you can support good nutrition and help create enjoyable dining experiences for them. 

This guide is for family members, friends and other representatives of people living with dementia at home. It explains ways you can support good nutrition and help create enjoyable dining experiences for them in the home environment.

This fact sheet explains how the Aged Care Quality and Safety Commission (Commission) works with and supports aged care workers to ensure the safety and wellbeing of people receiving aged care. It provides advice on how you can raise a concern or complaint about the safety or quality of care delivered to older people.

This fact sheet explains how the Aged Care Quality and Safety Commission (Commission) responds to concerns or complaints about the behaviour of an aged care worker.

All people receiving aged care have the right to a positive, safe aged care experience. The Aged Care Quality and Safety Commission (Commission) works with providers to make sure that the people working in aged care have the right skills, experience and attitude to safeguard the health, safety and wellbeing of older people in their care. This fact sheet explains how we will support you if you have concerns or complaints about the behaviour of those people who are caring for you.

Approved providers must use this form to update, cease or notify us of suitability matters for service key personnel. Email the completed form and all related documents to APnotifications@agedcarequality.gov.au.

As the national regulator of aged care services, we protect the health, safety and wellbeing of older Australians. We encourage people to contact us with any concerns or complaints about the quality or safety of aged care, or about our work. Our Service Charter explains what you can expect when you contact us or are contacted by us.

Two printable A3 posters that will help you understand the intent of the strengthened Aged Care Quality Standards.

Our Regulatory Strategy sets out how the Commission will deliver on our goals and commitments.

An updated Memorandum of Understanding (MoU) between the Aged Care Quality and Safety Commission and the Department of Health and Aged Care was signed on 5 July 2024. This new agreement supports both agencies in achieving our shared goal of protecting and enhancing the safety, health, wellbeing and quality of life of older people accessing aged care.
 

If you need help to raise or resolve concerns about the care that you or someone else is getting from an aged care provider, we can help you.

A report on the outcomes of our public consultation on draft guidance documents on the new strengthened Aged Care Quality Standards.

This fact sheet provides an overview of how your care team (cooks, chefs, food service and care staff) can support you to make ongoing, informed choices about your food, drink and dining experience.