Resource library

National Aged Care Provider Conference 2024. Parallel session 1: Provider registration unpacked - registration and renewal (Residential services). Presentation by Louise Macleod, Complaints Commissioner, ACQSC

National Aged Care Provider Conference 2024. Parallel session 1: Provider registration unpacked - registration and renewal (Home services). Presentation by Anthony Speed, Executive Director, Quality Assessment and Monitoring, ACQSC.

National Aged Care Provider Conference 2024. Parallel session 2: Strengthened Standards – what to expect and how to be ready (Residential Services). Presentation by Deputy Commissioner, Sector Capability and Regulatory Strategy Lisa Peterson PSM, ACQSC.

National Aged Care Provider Conference 2024. Parallel session 3: Governing bodies working with older people in the design of their care (Residential services). Presentation by Louise Macleod, Aged Care Complaints Commissioner, ACQSC.

National Aged Care Provider Conference 2024. Parallel session 3: Governing bodies working with older people in the design of their care (Home services). Presentation by Executive Director, Approvals and Serious Incident Notifications Ann Wunsch, ACQSC.

National Aged Care Provider Conference 2024. Parallel session 3: Governing bodies working with older people in the design of their care (CHSP). Presentation by Janet Anderson, PSM Commissioner.

National Aged Care Provider Conference 2024. Closing Plenary: Bringing it all together – closing plenary with Commissioner Janet Anderson PSM, First Assistant Secretary, Quality Assurance, Department of Health and Aged Care Amy Laffan and pre-conference workshop representatives  

The strengthened Quality Standards pilot project final report outlines key insights, findings and lessons learnt from the pilot audits. The report will direct future work to be undertaken by the Commission in preparation for implementation of the strengthened Quality Standards and new audit methodology.

Use this discussion guide in consumer advisory body meetings to help start conversations and encourage ideas on important topics.

This quick survey is a reflection tool on urine dipstick practice in your facility.

Is there room for improvement?

This visual abstract presents outcomes from a quality improvement project aimed at reducing low-value urine dipstick testing in aged care services. It included nurse education, implementing clinical pathways for UTI identification, and evaluating urinalysis practices and antibiotic prescribing. The findings demonstrate improved antibiotic prescribing appropriateness for UTIs over a 6-month follow-up period. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

To Dip or Not to Dip (TDONTD) is a quality improvement intervention successfully implemented in UK and Australian aged care homes to improve UTI assessment and antibiotic prescribing appropriateness.

This implementation guide has been drawn from the experiences of homes and champions who have implemented TDONTD, along with feedback from aged care nurses and personal care assistants who have used TDONTD resources.

This huddle tool poster provides guidance on appropriate use of urine dipstick tests in older adults. It explains that asymptomatic bacteriuria (ASB) is common and not harmful, but that unnecessary antibiotic treatment can be. It suggests confirming urinary tract infections (UTIs) through clinical symptoms rather than dipstick results. 

This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.

Infection prevention and control, also known as IPC, are the steps and processes that people can use to reduce the spread of harmful germs and bacteria. People who visit aged care services can help support IPC processes.

We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

The strengthened Quality Standards will come into effect in line with the commencement of the new Aged Care Act.

We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

The strengthened Quality Standards will come into effect in line with the commencement of the new Aged Care Act.

Strengthened Quality Standard 1 underpins the way providers and staff should treat older people. It explains how important it is to understand that each older person is unique and has a different life story.

We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

The strengthened Quality Standards will come into effect in line with the commencement of the new Aged Care Act.

We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

The strengthened Quality Standards will come into effect in line with the commencement of the new Aged Care Act.

We have released a suite of fact sheets to help providers, aged care workers, and other stakeholders understand the new strengthened Quality Standards and their obligations in meeting them .

The strengthened Quality Standards will come into effect in line with the commencement of the new Aged Care Act.