Support tool

This information is currently being updated to align with the changes in the Aged Care Act 2024. An updated version will be published as soon as possible. While these updates are being made, please refer to the ‘Reportable incidents and SIRS – A quick guide to changes from 1 November 2025’.

Welcome to the SIRS decision support tool. This tool can be used by both residential aged care providers and home services providers.

You will be asked a series of questions about an incident to help you decide whether it must be reported to the Commission.

You must consider incidents that have occurred, are alleged to have occurred, or suspected to have occurred.

For detailed information about providers’ SIRS responsibilities, including identifying the range of incidents which must be reported to the Commission, refer to:

Serious Incident Response Scheme Guidelines for residential aged care providers (October 2022) (PDF, 962.37 KB)
SIRS Guidelines for providers of home services (PDF, 1.58 MB)

To access further information about the SIRS including the Commission’s guidance materials, visit our dedicated SIRS provider resources page.

Disclaimer

The information contained in the SIRS decision support tool is intended to provide you with general guidance to help you decide whether an incident should be notified to the Commission. However, it is your responsibility to make your own assessment about the notification of a reportable incident and to be aware of your legislative requirements. The SIRS decision support tool is not intended to be and should not be regarded as legal advice. You should seek legal advice or other professional advice, if appropriate.

Every effort is made by the Commission to ensure that the information in the SIRS decision support tool is accurate and up to date. However, the Commission does not guarantee the accuracy, completeness, or currency of the information provided.