The Commission’s core business is to safeguard and protect the rights of older people who receive aged care. To achieve this, our regulation aims to make excellence in aged care the standard.
We want you to have trust in us as the national regulator of aged care. You can expect that we will put your needs first, and that we will intervene in the appropriate way at the right time.
Through provider registration we determine whether providers are suitable to provide care. We do this by testing a provider’s suitability, viability and capability (and propriety).
Once registered as a provider, we use regulation and education to ensure providers and workers deliver care that puts your needs and preferences at the centre. Regulation involves monitoring aged care providers to ensure they are complying with a wide range of obligations, while our education activities aim to build the skills and knowledge of providers and workers.
To help us detect and manage risk, we ask that you, and your families or carers, speak up when the care you receive is not up to standard. We are constantly gathering information about aged care providers, including complaints data, to effectively find and address risk. Where we find risk, we expect providers to remedy the problem, restore your trust in their care and take action to prevent the problem from happening again.
We use regulatory tools to hold providers and workers accountable for the care and services they provide. When things go wrong, we work with providers to fix the problem. We may also take enforcement action where the problem is serious, systemic or has caused serious harm.
Our holistic approach to regulation allows us to act quickly and decisively to remove harm. Through our regulatory activities, we aim to make sure that aged care providers prioritise your needs so that you feel safe and respected when receiving care.
