Thank you to everyone who participated in person and virtually at our National Aged Care Providers Conference 2025.
We hosted this key national event aimed at aged care providers to navigate the changes to rights and regulation in aged care under the new Aged Care Act.
The conference was for providers of residential care, home care, Commonwealth Home Support Programme services, and National Aboriginal and Torres Strait Islander Flexible Aged Care Program services.
The conference program included plenary and parallel sessions for providers of:
- Residential care
- In-home and community personal and social care
- Nursing and complex care management.
Delegates heard from our new Commissioner Liz Hefren-Webb, the Complaints Commissioner, Department of Health, Disability and Ageing, Commission representatives, older people, and providers from across the sector.
The event was held at the Melbourne Convention and Exhibition Centre and the 2-day conference included an exhibition, networking opportunities and a conference dinner.
View the National Aged Care Provider Conference 2025 Program.
Watch some highlights from the conference in the video below and hear from the Commissioner, key speakers and delegates on the importance of coming together to prepare for the changes to aged care.
Transcript for National Aged Care Providers Conference 2025 highlights video
National Aged Care Provider Conference 2025 Photo Gallery
COMING SOON!
Recordings of all plenary and parallel sessions will shortly be available.
Resources
Sector Readiness Resources
Sector readiness | Aged Care Quality and Safety Commission
Statement of Rights
A new Aged Care Act for the rights of older people (DHDA)
Provider Registration
Video: Becoming a registered provider and renewing your registration
Video: Changing, suspending and revoking provider registration
Strengthened Quality Standards
Strengthened Quality Standards – Provider Guidance
Strengthened Quality Standards – Quick reference guide
Strengthened Quality Standards Provider Checklist
Strengthened Aged Care Quality Standards – Providing training presentation
Case study activity pack – Residential services
Case study activity pack – Home care services
Strengthened Quality Standards – Alis online learning
Audit
Auditing the strengthened Quality Standards – Alis online learning
Audit Evidence Collection Tool – Registration
Audit Evidence Collection Tool – Renewal
Audit Evidence Collection Tool – Variation
Care Delivery Evidence Collection Tool – Care delivery location (Category 4 & 5)
Care Delivery Evidence Collection Tool – Residential (Category 6)
Complaints
Better practice guide to complaints handling in aged care services
Financial and Prudential Standards
Webinar: Understanding the new Financial and Prudential Standards
Compliance & Enforcement
Video: Your questions answered – Compliance
Video: Provider Supervision: What is means for you
Infection Prevention and Control (IPC)
Department resources
Department of Health, Disability and Ageing New Aged Care Act resources
Interim First Nations Aged Care Commissioner
Andrea Kelly's February report to government
Andrea Kelly's illustrated community report
