Media releases

The Aged Care Quality and Safety Commission has released its latest aged care complaints report - ‘Complaints about aged care – Year in review (July 2023-June 2024)’.

The Aged Care Quality and Safety Commission has released its latest Sector Performance Report for the April to June 2024 quarter. For the first time, the report includes performance data for the last two financial years, showing growing evidence of improvements in the quality and safety of aged care but also shining a light on areas of underperformance by providers.

The Aged Care Quality and Safety Commission has released its latest Sector Performance Report for the April to June 2024 quarter.

There is no excuse for any residential aged care service to be under-prepared for COVID-19.

The Aged Care Quality and Safety Commission has released its latest aged care complaints report - ‘Complaints about aged care home services – Insights for pe

In the first report of its type, the Aged Care Quality and Safety Commission explores information collected from thousands of complaints to give aged care providers key insights into complaints about their services.

The Aged Care Quality and Safety Commission has published a report featuring case study insights from Serious Incident Response Scheme (SIRS) ‘unreasonable use of force’ incident notifications.

Aged Care Quality and Safety Commissioner Janet Anderson is encouraging people receiving aged care via a home care package to work closely with their provider to sort out their care arrangements.

Yesterday, Aged Care Quality and Safety Commissioner Janet Anderson met with members of the Aged Care Quality and Safety Commission’s Consumers and Families Panel. Established in August 2022 and now with over 280 members, the Consumers and Families Panel is helping the Commission to improve the way it regulates aged care services and resolves complaints about services.

Coinciding with National Carers Week, the Aged Care Quality and Safety Commission has launched new interactive online learning modules to support families and friends of aged care residents to continue to provide care and companionship as a ‘partner in care’. Updated resources are also available to encourage and help aged care providers to establish ‘Partnerships in care’ programs at their services.

Aged Care Quality and Safety Commissioner, Janet Anderson, has written to all aged care providers to highlight steps they must take to continue to protect people in their care during a COVID-19 outbreak.

To better understand what’s important to people who use aged care services, the Commission has established a Consumers and Families Panel made up of people receiving Australian Government funded aged care services, their family members and representatives.

All of us are shocked and concerned when a person experiences abuse or neglect, and World Elder Abuse Awareness Day is a timely reminder that this can happen to older Australians too.

Aged care providers have no excuse if they are unprepared for a COVID-19 outbreak. They are inviting the regulator to take action. This is the clear message from Aged Care Quality and Safety Commissioner, Janet Anderson as 2021 draws to a close with rising rates of COVID-19 community transmission being seen in many parts of the country.

Initial data from the new Serious Incident Response Scheme (SIRS) indicates that aged care residential providers have been working hard to implement and fine-tune their approach to incident management. In the first six weeks of the scheme (from 1 April to 12 May 2021), the Aged Care Quality and Safety Commission has received 1,876 notifications which fall into the Priority 1 reportable incident category - that is, an incident in a residential aged care service that has caused, or could potentially have caused physical or psychological injury to a consumer, requiring medical or psychological treatment.