Our vision is for older Australians to trust and have confidence that aged care services protect and enhance their safety, health and quality of life.
Everyone has the right to safe, compassionate care. We preserve this right and ensure that people who use aged care are treated with dignity and respect.
Our role
The Commission is the national regulator of Commonwealth funded aged care services. It works with stakeholders to foster a world-class sector that safeguards the wellbeing and rights of older Australians. The Commission is responsible for:
- approving providers to deliver (Commonwealth-subsidised) aged care services
- engaging with and educating key stakeholders in the aged care sector about the Commission’s functions
- resolving complaints about aged care services
- accrediting residential aged care services
- monitoring providers’ compliance with the Aged Care Quality Standards and other obligations
- administering the Serious Incident Response Scheme
- regulating aged care workers, volunteers and governing persons under the Code of Conduct
- undertaking compliance and enforcement actions
- revoking approval of an organisation to deliver (Commonwealth-subsidised) aged care services.
Our values
Our work is consistent with the Australian Public Service Values, following section 10 of the Public Service Act 1999.
Impartial
We're apolitical. We give the Australian Government frank, honest and timely advice. We use the best available evidence to provide this advice.
Committed to service
We're professional, objective, innovative and efficient. We're collaborative. We work to achieve the best results for the Australian community and the Government.
Accountable
We're open and accountable to the Australian community. This applies under the law and within the framework of ministerial responsibility.
Respectful
We respect all people, including their rights and heritage.
Ethical
We show leadership. We're trustworthy. We act with integrity in all we do.
ISQua and IEEA accreditations
We're an institutional International Society for Quality in Health Care (ISQua) member. We also participate in their accreditation program.
Our ISQua membership formally recognises that:
- peer reviewers have assessed our performance against international standards
- we meet international best-practice requirements.
The International Society for Quality in Health Care External Evaluation Association (IEEA) is the accreditor of our quality surveyor training program until September 2024.
