This learning experience has been developed by the Aged Care Quality and Safety Commission (the Commission) as part of the suite of resources for partnerships in care. This learning is for partners, or potential partners in care, or for other visitors to aged care homes. It will introduce everyday visiting essentials to follow in a residential aged care setting to help keep you, the person you care for and others safe.
Complaints about aged care services last month
827
New complaints received last month
1,263
Open complaints being worked on
799
Complaints closed last month*
*some complaints closed may have been
received in previous months
93%
Enquiries finalised within 7 days
77%
Complaints finalised within 60 days
73%
Customer survey responses with rating of satisfied or higher
82%
Complaints finalised with a positive outcome for complainant