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Read about how the Financial and Prudential Standards work.
Learn how we manage the financial viability monitoring of approved providers.
Learn how providers can only use refundable deposits for certain uses.
Discover how our targeted reviews and audits raise provider awareness of financial and prudential responsibilities.
This Standard helps providers develop systems to hold, invest and refund refundable deposits on time.
This Standard helps providers demonstrate they have enough cash to meet financial obligations.
This Standard tells people using aged care the information they can access.
This Standard helps providers start and maintain robust recordkeeping processes.
*some complaints closed may have beenreceived in previous months