For older people not able to keep living independently in their homes, residential services provide:
- care
- accommodation
- hospitality
- services.
Residential service providers can include:
- residential aged care services
- flexible care services, where short-term care is provided in a residential aged care setting.
It's our responsibility to accredit and monitor the providers of these services. The care they supply must meet the Aged Care Quality Standards (Quality Standards).
This information can help providers to better understand their obligations:
- Accreditation and re-accreditation: how to become an accredited provider
- Aged Care Quality Standards: how to maintain compliance with the Quality Standards
- Assessment contacts: activities we conduct to monitor the quality of care and services provided
- Charter of Aged Care Rights: helps residents and their families understand what they should expect from providers
- Commission Act and Rules: information for providers resulting from the introduction of the:
- Continuous improvement: how to create the required written plan for continuous improvement
- NDIS requirements: what the changes to NDIS requirements mean for providers
- Non-compliance with the Quality Standards: what we do if we find a provider isn't meeting the Quality Standards
- Reconsideration of decisions: what providers can do if they'd like us to reconsider a decision
- Review audits: how we conduct provider performance assessments against the Quality Standards
- Self-assessment: how to conduct this important part of the continuous improvement cycle
- Service Compliance Ratings Fact Sheet: the rating system for residential aged care services
- Younger people in aged care: resident rights and provider responsibilities.
Star ratings
The Star Ratings system applies to residential aged care homes.
It provides a clear and transparent way to compare the quality of care delivered in aged care homes.
This can help older people, their families and carers understand how each aged care home is performing, so they can make informed decisions about their aged care options.
Star Ratings also aims to drive continuous improvement and support aged care providers to improve their care quality and outcomes. Aged care providers can do this by monitoring their quarterly Star Ratings results and seeking opportunities for improvement.
The Department of Health, Disability and Ageing is responsible for the Star Ratings policy.
Each aged care home receives an Overall Star Rating and a rating against 4 sub-categories:
- Residents's Experience
- Compliance
- Staffing
- Quality Measures.
You can search and view Star Ratings for each aged care home using the Find a provider tool on the My Aged Care website.
More information
To find out more about the Star Ratings visit:
