Targeted Reviews and Audits

Targeted reviews and audits raise awareness of provider governance and financial and prudential responsibilities. This process helps us identify opportunities to educate and support providers.

Targeted reviews

Targeted reviews focus on a specific issue, or a particular group of providers. They are a process to help us to assess the aged care sector’s understanding of financial and prudential obligations as a whole.

Where we find that a provider is not complying with their obligations, we work with them to fix it.

When we finish a review, we produce an Insights report. Each Insights report shares our findings, including common mistakes and things providers need to consider.

There are 4 steps to the target review process. These steps follow the audit process but may vary based on the topic of review.

Current targeted reviews focus on:

room price approvals and publishing
the Disclosure Standard
third party arrangements
governance
liquidity management.

Past targeted reviews have focused on:

Audits

We currently do 2 types of audits:

home care pricing audits
prudential audits.

Home care pricing audits

Home care pricing audits assesses home care providers’ understanding of pricing requirements. This helps you to meet your home care pricing responsibilities.

Prices must be fair and transparent. Your consumers need to know they are getting quality care and services at market prices. You can find more information on pricing on the Pricing for Home Care Packages page.

For more information on home care pricing audits read the Home care pricing audit factsheet.

Prudential audits

Prudential audits assess residential aged care providers’ understanding of their prudential obligations. They inform us of provider’s refundable deposit practices, policies, and procedures which are assessed against the Prudential Standards.

You can find more information on prudential audits in our Prudential audit factsheet.