It's okay to raise a concern or make a complaint about aged care.
Making a complaint can improve the quality of care and help other people with the same problem. You can make a confidential or anonymous complaint if you wish.
The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.
Complaints about aged care services last month
977
New complaints received last month
1,830
Open complaints being worked on
858
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
72%
Complaints finalised within 60 days
55%
Customer survey responses with rating of satisfied or higher*
*Data is for Jan 2025
86%
Complaints finalised with a positive outcome for complainant