Make a complaint

By phone

You can call us on:

• 1800 951 822 for general complaints
• 1800 844 044 for food, nutrition and dining complaints.

In writing

You can write to us at:

Aged Care Quality and Safety Commission
GPO Box 9819, in your capital city

Make sure your letter includes:

• your name, address and telephone number (if you want to be identified)
• the date you’re making your complaint
• details of your complaint, including what happened and when it happened (dates)
• the name of the provider, worker or responsible person the complaint is about, the service name, and state or territory where it’s located
• the name of the older person that the complaint relates to.

Interpreter

If you need an interpreter, you can ask us to arrange one when you call. Or, you can contact one of these services and ask them to help you contact us:

• Translating and Interpreting Service (TIS) – 131 450
• Aboriginal Interpreter Service (AIS) – 1800 334 944
• Aboriginal Interpreting Western Australia – 08 9192 3981.

You can download Translated information for people receiving aged care poster. It has information in different languages about how to contact us using an interpreter.

If you have a hearing or speech impairment, you can contact us through the National Relay Service:

• TTY users: call 1800 555 677 then ask for our number 1800 951 822
• Speak and Listen users: call 1800 555 727 then ask for our number 1800 951 822
• Internet relay users: connect to the National Relay Service and enter 1800 951 822.

You can find out more at Translation services and accessibility.

Complaints about us

If you want to make a complaint about us, visit Feedback about the Commission.