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Discover what an IMS looks like, what it records, and the policies and procedures that need to be in place.
Learn how to define, build, maintain and strengthen a good safety culture.
Find out how to identify and respond to incidents and near misses, and how to support those involved.
Discover what to include in an incident record, updating and retaining records, and how to keep accurate records.
Learn about the key actions required when analysing and investigating incidents.
Find out how to implement the right steps and actions to prevent incidents from happening again.
Read about how accurate IMS data and a focus on continuous improvement will help you learn from incidents.
Resources to help you meet your incident management responsibilities.
*some complaints closed may have beenreceived in previous months