This page has the archives of all non-compliance previously published on the Non-compliance decision log.
Aged Care Quality Standards Non-Compliance Decision Log
- Aged Care Quality Standards Non-Compliance Decision Log - 1 July 2024 to 31 January 2025
- Aged Care Quality Standards Non-Compliance Decision Log - 1 July 2024 to 31 December 2024
- Aged Care Quality Standards Non-Compliance Decision Log - 1 July 2024 to 30 November 2024
- Aged Care Quality Standards Non-Compliance Decision Log - 1 July 2024 to 31 October 2024
- Aged Care Quality Standards Non-Compliance Decision Log - 1 July 2024 to 31 August 2024
- Aged Care Quality Standards Non-Compliance Decision Log - 1 July 2024 to 31 July 2024
- Aged Care Quality Standards Non-Compliance Decision Log - 1 July 2023 to 30 June 2024
- Aged Care Quality Standards Non-Compliance Decision Log - 1 July 2023 to 31 May 2024
- Aged Care Quality Standards Non-Compliance Decision Log - 1 July 2023 to 30 April 2024
- Aged Care Quality Standards Non-Compliance Decision Log - 1 July 2023 to 31 March 2024
- Aged Care Quality Standards Non-Compliance Decision Log - 1 July 2023 to 29 February 2024.
- Aged Care Quality Standards Non-Compliance Decision Log - 1 July 2023 to 31 January 2024
- Aged Care Quality Standards Non-Compliance Decision Log - 1 July 2023 to 31 December 2023
- Aged Care Quality Standards Non-Compliance Decision Log - 1 July 2022 to 30 June 2023
- Aged Care Quality Standards Non-Compliance Decision Log - 1 July 2021 to 30 June 2022
- Aged Care Quality Standards Non-Compliance Decision Log - 1 July 2020 to 30 June 2021
Non-Compliance Decision Log against other responsibilities
- Non-Compliance Decision Log against other responsibilities - 1 July 2022 to 30 June 2023
- Non-Compliance Decision Log against other responsibilities - 1 July 2022 to 31 May 2023
1 July 2022 to 30 April 2023
| Provider name | Service type | Non-compliance area | Date of regulatory action | Regulatory action^ |
|---|---|---|---|---|
| Alawa Aboriginal Corporation | Home service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| All About Living Inc | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| All Home Caring Services Pty Ltd | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Angels Health Service Australia Pty Ltd | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Barcaldine Regional Council | Home service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Bayswater Extended Community Help Organisation Inc | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Bayswater Extended Community Help Organisation Inc | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Beenleigh and Districts Senior Citizens Centre Inc | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Beenleigh and Districts Senior Citizens Centre Inc | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Biggenden Lions Club Inc | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Biggenden Lions Club Inc | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Blackall Tambo Regional Council | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Broome Regional Aboriginal Medical Service | Home service | 4.3 Accountability | 05-Jan-23 | Non-compliance Notice |
| Canowindra Tweed-Byron Aged and Disabled Aboriginal Corporation | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Carealot Home Health Services Pty Ltd | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Coastalbreeze Pty Ltd | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Cobar Shire Council | Residential service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Community Access Respite Services Inc | Home service | 4.3 Accountability | 05-Jan-23 | Non-compliance Notice |
| Community Support Incorporated | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Cootharinga North Queensland | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| CPL - Choice, Passion, Life | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Creating Links (N.S.W.) Ltd | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Custodian Aged Care Pty Ltd trading as Custodian In Home Services | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| DEPT OF HEALTH QLD | Home service | 4.3 Accountability | 05-Jan-23 | Non-compliance Notice |
| Dyirri-Bang-Gu Aboriginal Corporation | Home service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| FOCAL Community Living Inc | Home service | 4.3 Accountability | 05-Jan-23 | Non-compliance Notice |
| Gilgandra Council | Home & residential services | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Gippsland & East Gippsland Aboriginal Co-operative Ltd | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Gippsland Lakes Complete Health Limited | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Girudala Community Co-Operative Society Ltd | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Good Shepherd Lodge Ltd | Home & residential services | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Greek Ladies Philoptochos Society of St George Brisbane | Residential service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| HCCS Consultancy Pty Ltd | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Hinterland Community Care Inc | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Holy Cross Community Care Ltd | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Illawarra Aboriginal Corporation | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Illawarra Aboriginal Corporation | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Inala Elders Aboriginal & Torres Strait Islander Corporation | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| JACNY Pty Ltd | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Jali Local Aboriginal Land Council | Home service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Jubilee Community Care Inc. | Home service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Jubilee Community Care Inc. | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| K.N.D. & Associates Pty Ltd | Residential | 4.2 User rights | 02-Nov-22 | Non-compliance Notice |
| K.N.D. & Associates Pty Ltd | Residential service | 4.3 Accountability | 05-Jan-23 | Non-compliance Notice |
| Lingcare Pty Ltd | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Lutheran Homes Group Inc | Home & residential services | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| M&I Home Care Pty Ltd | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Marle Ingkherekenhe Arndaritjika Aboriginal Corporation | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Marlowe Homes Pty Ltd | Residential service | 4.3 Accountability | 09-Jan-23 | Non-compliance Notice |
| MiCare Ltd | Home services | 4.2 User rights | 21-Nov-22 | Non-compliance Notice |
| Nationwide Care Plus Pty Ltd | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Perfect Home Care Pty. Ltd. | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice | |
| Punman Pty Ltd | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Richmond Shire Council | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Rochester & Elmore District Health Service | Home & residential services | 4.3 Accountability | 12-Jan-23 | Non-compliance Notice |
| Roper Gulf Regional Council | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Roper Gulf Regional Council | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Seasons Living Australia Pty Ltd | Home & residential services | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Seniors Community Care Pty Ltd | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Snowy Valleys Council | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| South West Aboriginal Medical Service Aboriginal Corporation | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Southern Districts Support Association Incorporated | Home service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Spectrum Migrant Resource Centre Inc | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| St Basil's Homes for the Aged in Victoria | Residential service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Stonebridge Global Consulting Pty Ltd | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| The Parkside Foundation Pty Ltd | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| The Roman Catholic Trust Corporation for the Diocese of Rockhampton | Home & residential services | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Triquetra Visions Pty Ltd | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Triquetra Visions Pty Ltd | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Victorian Croatian Aged Care Services Inc. | Residential service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Volunteering Coffs Harbour Incorporated | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Wagga Wagga Meals on Wheels Inc | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Warrina Innisfail | Residential service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| West Arnhem Regional Council | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Western Health | Residential service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Wujal Wujal Aboriginal Shire Council | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
| Wyanga Aboriginal Aged Care Program Incorporated | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Yackandandah Bush Nursing Hospital Inc | Residential service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| You Are Important Australia Ltd | Home service | 4.3 Accountability | 17-Mar-23 | Non-compliance Notice |
1 July 2022 to 31 March 2023
| Provider name | Service type | Non-compliance area | Date of regulatory action | Regulatory action^ |
|---|---|---|---|---|
| Alawa Aboriginal Corporation | Home service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| All About Living Inc | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Barcaldine Regional Council | Home service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Bayswater Extended Community Help Organisation Inc | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Beenleigh and Districts Senior Citizens Centre Inc | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Biggenden Lions Club Inc | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Blackall Tambo Regional Council | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Broome Regional Aboriginal Medical Service | Home service | 4.3 Accountability | 05-Jan-23 | Non-compliance Notice |
| Canowindra Tweed-Byron Aged and Disabled Aboriginal Corporation | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Carealot Home Health Services Pty Ltd | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Cobar Shire Council | Residential service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Community Access Respite Services Inc | Home service | 4.3 Accountability | 05-Jan-23 | Non-compliance Notice |
| Community Support Incorporated | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Cootharinga North Queensland | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| CPL - Choice, Passion, Life | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| DEPT OF HEALTH QLD | Home service | 4.3 Accountability | 05-Jan-23 | Non-compliance Notice |
| Dyirri-Bang-Gu Aboriginal Corporation | Home service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| FOCAL Community Living Inc | Home service | 4.3 Accountability | 05-Jan-23 | Non-compliance Notice |
| Gilgandra Council | Home & residential services | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Gippsland & East Gippsland Aboriginal Co-operative Ltd | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Gippsland Lakes Complete Health Limited | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Good Shepherd Lodge Ltd | Home & residential services | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Greek Ladies Philoptochos Society of St George Brisbane | Residential service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Hinterland Community Care Inc | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Illawarra Aboriginal Corporation | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Jali Local Aboriginal Land Council | Home service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Jubilee Community Care Inc. | Home service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| K.N.D. & Associates Pty Ltd | Residential | 4.2 User rights | 02-Nov-22 | Non-compliance Notice |
| K.N.D. & Associates Pty Ltd | Residential service | 4.3 Accountability | 05-Jan-23 | Non-compliance Notice |
| Lingcare Pty Ltd | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Lutheran Homes Group Inc | Home & residential services | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| M&I Home Care Pty Ltd | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Marlowe Homes Pty Ltd | Residential service | 4.3 Accountability | 09-Jan-23 | Non-compliance Notice |
| MiCare Ltd | Home services | 4.2 User rights | 21-Nov-22 | Non-compliance Notice |
| Nationwide Care Plus Pty Ltd | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Richmond Shire Council | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Rochester & Elmore District Health Service | Home & residential services | 4.3 Accountability | 12-Jan-23 | Non-compliance Notice |
| Roper Gulf Regional Council | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Seasons Living Australia Pty Ltd | Home & residential services | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Snowy Valleys Council | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Southern Districts Support Association Incorporated | Home service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Spectrum Migrant Resource Centre Inc | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| St Basil's Homes for the Aged in Victoria | Residential service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Stonebridge Global Consulting Pty Ltd | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| The Parkside Foundation Pty Ltd | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Triquetra Visions Pty Ltd | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Victorian Croatian Aged Care Services Inc. | Residential service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Warrina Innisfail | Residential service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| West Arnhem Regional Council | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Western Desert Nganampa Walytja Palyantjaku Tjutaku Aboriginal Corporation | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Western Health | Residential service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
| Wyanga Aboriginal Aged Care Program Incorporated | Home service | 4.3 Accountability | 04-Jan-23 | Non-compliance Notice |
| Yackandandah Bush Nursing Hospital Inc | Residential service | 4.3 Accountability | 03-Jan-23 | Non-compliance Notice |
1 July 2022 to 28 February 2023
| Provider name | Service type | Non-compliance area | Date of regulatory action | Regulatory action^ |
|---|---|---|---|---|
| K.N.D. & Associates Pty Ltd | Residential | 4.2 User rights | 2-Nov-22 | Non-compliance Notice |
| MiCare Ltd | Home Services | 4.2 User rights | 21-Nov-22 | Non-compliance Notice |
1 July 2022 to 31 December 2022
| Provider name | Service type | Non-compliance area | Date of regulatory action | Regulatory action^ |
|---|---|---|---|---|
| K.N.D. & Associates Pty Ltd | Residential | 4.2 User rights | 2-Nov-22 | Non-compliance Notice |
| MiCare Ltd | Home Services | 4.2 User rights | 21-Nov-22 | Non-compliance Notice |
1 July 2022 to 30 November 2022
| Provider name | Service type | Non-compliance area | Date of regulatory action | Regulatory action^ |
|---|---|---|---|---|
| K.N.D. & Associates Pty Ltd | Residential | 4.2 User rights |
p align="center">2-Nov-22
|
Non-compliance Notice |
1 July 2021 to 30 June 2022
| Provider name | Service type | Non-compliance area | Date of regulatory action | Regulatory action^ |
|---|---|---|---|---|
| Mali Nominees Pty Ltd | Residential service | 4.2 User rights | 8-Jul-21 | Notice of determination to impose sanctions |
| Local Guardians Pty Ltd | Home Services | 4.2 User rights | 11-Aug-21 | Non-compliance Notice |
| Candice Care Inc | Home Services | 4.2 User rights | 13-Oct-21 | Notice of determination to impose sanctions |
| Ottrey Homes - Cobram And District Retirement Village Inc | Residential service | 4.3 Accountability | 11-Mar-22 | Non-compliance Notice |
| Red Cliffs and Community Aged Care Services Inc | Residential service | 4.3 Accountability, 4.2 User Rights |
11-Mar-22 | Non-compliance Notice |
| AHC Care Services Pty Ltd | Home Services | 4.2 User rights | 16-Mar-22 | Non-compliance Notice |
| Australian Home Care Services Pty Ltd | Home Services | 4.2 User rights | 17-Mar-22 | Non-compliance Notice |
| Jomal Pty Ltd | Residential service | 4.2 User rights | 1-Jun-22 | Non-compliance Notice |
| Gundagai and District Hostel Accommodation Inc | Residential service | 4.2 User rights | 10-Mar-22 | Non-compliance Notice |
| Australian Home Care - Eastern Metro | Home Services | 4.2 User rights | 16-Mar-22 | Non-compliance Notice |
| Australian Home Care - Southern Metro | Home Services | 4.2 User rights | 16-Mar-22 | Non-compliance Notice |
| Australian Home Care - South Eastern Sydney Metro | Home Services | 4.2 User rights | 16-Mar-22 | Non-compliance Notice |
1 July 2020 to 30 June 2021
| Provider name | Service type | Non-compliance area | Date of regulatory action | Regulatory action^ |
|---|---|---|---|---|
| Ballan & District Soldiers' Memorial Bush Nursing Hospital & Hostel Inc | Residential service | 4.2 User rights | 30-Jul-20 | Notice to Agree |
| Balranald Shire Council | Residential service | 4.2 User rights 4.3 Accountability |
11-Feb-21 | Non-compliance Notice |
| Candice Care Inc | Home service | 4.2 User rights 4.3 Accountability |
6-May-21 | Non-compliance Notice |
| Lithgow Aged Care Limited | Residential service | 4.2 User rights 4.3 Accountability |
8-Feb-21 | Non-compliance Notice |
| Mali Nominees Pty Ltd | Residential service | 4.2 User rights | 15-Jun-21 | Non-compliance Notice |
| Marco Polo Aged Care Services Limited | Residential service | 4.2 User rights | 21-May-21 | Non-compliance Notice |
| Primary Caring Pty Ltd | Residential service | 4.2 User rights | 20-May-21 | Non-compliance Notice |
Non-compliance against other provider responsibilities
1 July 2021 to 31 May 2022
| Provider name | Service type | Non-compliance area | Date of regulatory action | Regulatory action ^ |
|---|---|---|---|---|
| Mali Nominees Pty Ltd | Residential service | 4.2 User rights | 8-Jul-21 | Notice of determination to impose sanctions |
| Local Guardians Pty Ltd | Home services | 4.2 User rights | 11-Aug-21 | Non-compliance Notice |
| Candice Care Inc | Home services | 4.2 User rights | 13-Oct-21 | Notice of determination to impose sanctions |
| Ottrey Homes - Cobram And District Retirement Village Inc | Residential service | 4.3 Accountability | 11-Mar-22 | Non-compliance Notice |
| Red Cliffs and Community Aged Care Services Inc | Residential service | 4.3 Accountability, 4.2 User rights |
11-Mar-22 | Non-compliance Notice |
| AHC Care Services Pty Ltd | Home Services | 4.2 User rights | 16-Mar-22 | Non-compliance Notice |
| Australian Home Care Services Pty Ltd | Home Services | 4.2 User rights | 17-Mar-22 | Non-compliance Notice |
More details about the Non-Compliance Notices, Notices to Agree, and Notices of Decision to Impose Sanctions issued by the Commission can be found on the My Aged Care website.
