The Aged Care Quality and Safety Commission has released its latest Sector Performance Report for the April to June 2024 quarter.

For the first time, the report includes performance data for the last two financial years, showing growing evidence of improvements in the quality and safety of aged care but also shining a light on areas of underperformance by providers.

In Q4 2023–2024, 81 percent of residential care providers were fully compliant with all requirements of the Aged Care Quality Standards (Quality Standards). This is a big improvement from the 58 percent compliance at the beginning of the previous financial year (2022–2023).

In Q4 2023-24, 65 percent of home services providers were fully compliant with the relevant Quality Standards, compared with a 46 percent compliance rate at the beginning of the previous financial year. While this is an improvement since last year, compliance rates in home services still lag well behind those for residential care.

Home services include both home care packages and services delivered under the Commonwealth Home Support Programme (including delivered meals and community transport).

Aged Care Quality and Safety Commissioner Janet Anderson said that the improvements are noteworthy, reflecting the hard work that many providers are putting into lifting the quality and safety of their care. 

“The improvements we have seen in overall sector performance are welcome, and I commend providers who are putting in the effort to lift the quality and safety of their care.

“At the same time, the lower rates of compliance found in home services continues to be concerning,” the Commissioner said.

As part of its efforts to lift home services provider performance, the Commission increased its audit program for home services in 2023–24 and is continuing that stronger focus in 2024–25.

The Commission’s recently released Regulatory Strategy 2024-25 outlines how the Commission is working to drive improvement across the sector and the delivery of high-quality aged care for older Australians.

Further information

The Sector Performance Report is part of the Commission’s commitment to keep improving the experience of older people receiving government-funded aged care, and to protect them from harm.

The report gives an overview of the data used by the Commission to assess the performance of the sector and to monitor risk to older people receiving aged care. The information is used to work out where to focus attention to improve provider and sector performance.

The report can support providers to keep improving. It is most useful when providers compare the data with their own and act on it.

An extract from the report, ‘At a Glance’ (pages 5 and 6), is attached.

Media enquiries: media@agedcarequality.gov.au