Publication date
National Aged Care Provider Conference 2024. Parallel session 3: Governing bodies working with older people in the design of their care (CHSP). Presentation by Janet Anderson, PSM Commissioner.
Complaints about aged care services last month
846
New complaints received last month
1,244
Open complaints being worked on
928
Complaints closed last month*
*some complaints closed may have been
received in previous months
96%
Enquiries finalised within 7 days
78%
Complaints finalised within 60 days
69%
Customer survey responses with rating of satisfied or higher
78%
Complaints finalised with a positive outcome for complainant