Publication date
This resource is for aged care providers and provides an overview of how we regulate the aged care sector.
Attachments
Regulatory Strategy placemat for providers (PDF 505.82 KB)
Complaints about aged care services last month
823
New complaints received last month
1,453
Open complaints being worked on
630
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
77%
Complaints finalised within 60 days
70%
Customer survey responses with rating of satisfied or higher
83%
Complaints finalised with a positive outcome for complainant