Publication date
This resource is for aged care providers and provides an overview of how we regulate the aged care sector.
Attachments
Regulatory Strategy placemat for providers (PDF 505.82 KB)
Complaints about aged care services last month
1,071
New complaints received last month
1,910
Open complaints being worked on
984
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
64%
Complaints finalised within 60 days
69%
Customer survey responses with rating of satisfied or higher*
85%
Complaints finalised with a positive outcome for complainant