The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.

As the national regulator of aged care services, we protect the health, safety and wellbeing of older people.

For older people

Support for people receiving aged care, their families and carers.

For workers

Guidance and support for workers in delivering safe, quality aged care.

For providers

Provider obligations and responsibilities in delivering safe, quality care.

Find a report about an aged care service.

Search for performance information about individual aged care services. This includes information on assessment activities, accreditation decisions and other historical information.

Find a report

Latest updates

Upcoming webinar - Provider Registration and Renewal in Practice

Join us for our third webinar of 2025 where we'll discuss Provider Registration and Renewal in Practice.

Updated digital guidance tool for strengthened Standards

Providers, workers and governing body members can now get tailored information to help them understand how the strengthened Aged Care Quality Standards guidance is relevant to their role and the type of care they provide.

National Aged Care Provider Conference 2025

Registrations are now open to approved providers for our conference on 29-30 July in Melbourne. This key event will navigate the changes to rights and regulation under the new Aged Care Act.

Clinical Alert - Poor COVID-19 vaccination rates in aged care

The Chief Clinical Advisor of the Aged Care Quality and Safety Commission remains concerned about persistently low COVID-19 vaccination rates across many residential aged care homes.

Just launched: First Nations resources

We have developed information and a range of resources to help you to provide good, culturally safe aged care for First Nations older people.

Read the latest Quality Bulletin

The Quality Bulletin shares important information with aged care providers about their responsibilities, our work as the national regulator, and changes affecting the aged care sector.

How to raise a concern or complaint.

It's okay to raise a concern or make a complaint about aged care.

Making a complaint can improve the quality of care and help other people with the same problem. You can make a confidential or anonymous complaint if you wish.

Make a complaint

Complaints about aged care services last month

File icon
903
New complaints received last month
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1,708
Open complaints being worked on
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801
Complaints closed last month*

*some complaints closed may have been
received in previous months

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95%
Enquiries finalised within 7 days
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68%
Complaints finalised within 60 days
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55%
Customer survey responses with rating of satisfied or higher*

*Data is for Jan 2025

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86%
Complaints finalised with a positive outcome for complainant

Bringing the Strengthened Quality Standards to life

On Tuesday 18 March we hosted our latest webinar on Bringing the Strengthened Quality Standards to life. If you were unable to attend the event or would like to revisit it, the recording is now available.

Latest reports

Sector performance

The Commission’s latest Aged Care Sector Performance Report (Quarter 1: July – September 2024) provides comprehensive sector-wide performance data. This report includes outcomes from residential care site audits, quality reviews of home services, complaints received, notifications to the Serious Incident Response Scheme, and a summary of results from the Quality Indicator Program.

SIRS Insights reports

Information to help providers compare reporting habits and arrangements with sector averages.

Complaints about aged care services

Read our new report which provides information, insights and data on complaints received about aged care services in 2023-2024.

Our Food, Nutrition and Dining Hotline is open 9am–5pm, Monday to Friday

Call the Hotline on 1800 844 044
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Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.