Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.

As the national aged care regulator we uphold the rights of older people and protect and enhance their safety, health, wellbeing and quality of life.

Two older Australians cuddling a cat.

For older people

Information and resources for older people, their families and supporters.
An aged care worker caring for an older Australian.

For workers

Guidance and support for workers in delivering safe, quality aged care.
An aged care worker conversing with two older Australians.

For providers

Provider obligations and responsibilities in delivering safe, quality care.
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Find information about a registered aged care provider

Search for information on all registered providers and their approved residential care homes, including compliance information and conformance with the Aged Care Quality Standards.

Provider information

Latest updates

Read the latest Quality Bulletin

This special issue focuses on important information for providers about their responsibilities under the new Aged Care Act and our work as the national regulator.

How we regulate

Read our new regulatory strategy which explains how we perform our rights-based regulatory functions.

Provider registration

Registration helps protect older people by making sure only suitable providers can provide aged care. Read about becoming a registered provider or renewing your registration.

Audits

We do audits to assess if providers can meet the strengthened Aged Care Quality Standards and deliver safe and high-quality care.

Strengthened Quality Standards

Find out how the strengthened Quality Standards ensure older people receive safe, high-quality care.

New laws to uphold your rights in aged care

Read the open letter from Commissioner Liz Hefren-Webb and Complaints Commissioner Treasure Jennings.
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How to raise a concern or complaint.

It's okay to raise a concern or make a complaint about aged care.

Making a complaint can improve the quality of care and help other people with the same problem. You can make a confidential or anonymous complaint if you wish.

Make a complaint

Complaints about aged care services last month

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1,126
New complaints received last month
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1,834
Open complaints being worked on
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1,164
Complaints closed last month*

*some complaints closed may have been
received in previous months

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94%
Enquiries finalised within 7 days
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65%
Complaints finalised within 60 days
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63%
Customer survey responses with rating of satisfied or higher*
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85%
Complaints finalised with a positive outcome for complainant

A new era of aged care

Commissioner Liz Hefren-Webb explains how the new rights-based Aged Care act introduces new laws, new obligations and new expectations for safe, quality care that uphold the rights and dignity of older people in Australia.

Latest reports

Public consultation report

Read our report on our consultation on our draft Regulatory Strategy 2025-26.

Sector performance

The Commission’s latest Sector Performance Report (Quarter 4 April - June 2025) reports on how aged care providers are performing against their responsibilities under the Aged Care Act 1997.

SIRS Insights reports

Information to help providers compare reporting habits and arrangements with sector averages.

Our Food, Nutrition and Dining Hotline is open 9am–5pm, Monday to Friday

Call the Hotline on 1800 844 044
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Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples. 

Aboriginal and Torres Strait Islander readers are advised that content on this website may contain images of deceased persons.