Resource library

This video provides important information about sedative medications. It promotes quality and appropriate use of sedatives in residential aged care services in Australia, in particular antipsychotics and benzodiazepines. It also explains some of the impacts and side effects that should be considered when using these medications, and highlights the importance of informed consent.

Aged Care Quality and Safety Commission Statement of Intent 2022.

The Aged Care Quality and Safety Commission Statement of Expectations 2022.

This short animation video provides a helpful explanation of what dignity of risk is and a brief overview of what you should expect from your provider.

The Commission has developed a number of resources to help aged care consumers understand what dignity of risk is and what actions you should expect from your provider. The dignity of risk is another way of saying you have the right to live the life you choose.

Any approved provider that holds at least one refundable deposit must meet the requirements of the 4 Prudential Standards.

This fact sheet helps providers understand requirements to appoint an eligible advisor when the Commission issues a Notice to Agree.

We have developed a number of resources to help aged care consumers understand what open-disclosure is and what action you should expect from your provider when something goes wrong with your care.

This video provides a helpful explanation about what open disclosure is and what aged care consumers can expect during the process.

On Friday 4 March 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to QLD and NSW home service providers regarding consumer care during flood events.

The Commission recognises the known physical, psychosocial and nutritional impacts on older people if they experience extended periods of social isolation. This statement outlines what our position is on provider responsibilities relating to visitor access.

On Monday 28 February 2022, the Aged Care Quality and Safety Commissioner, Janet Anderson, PSM, sent a letter to approved providers on the COVID-19 vaccine boosters.

This example response supports the information providers need to consider when reporting stealing or financial coercion in the My Aged Care portal.

This example response supports the information providers need to consider when reporting neglect in the My Aged Care portal.

This example response supports the information providers need to consider when reporting inappropriate use of restrictive practices in the My Aged Care portal.

This example response supports the information providers need to consider when reporting unexplained absence from care in the My Aged Care portal.

This example response supports the information providers need to consider when reporting  unreasonable use of force in the My Aged Care portal.

This example response supports the information providers need to consider when reporting  unlawful sexual contact in the My Aged Care portal.

This example response supports the information providers need to consider when reporting psychological or emotional abuse in the My Aged Care portal.

This example response supports the information providers need to consider when reporting unexpected death in the My Aged Care portal.