Publication date
A fact sheet that informs key personnel of their obligation to report changes relating to a suitability matter to their employer within 14 days of a change occurring.
Attachments
Complaints about aged care services last month
846
New complaints received last month
1,244
Open complaints being worked on
928
Complaints closed last month*
*some complaints closed may have been
received in previous months
96%
Enquiries finalised within 7 days
78%
Complaints finalised within 60 days
69%
Customer survey responses with rating of satisfied or higher
78%
Complaints finalised with a positive outcome for complainant