Resource library

This example response supports the information providers need to consider when reporting inappropriate use of restrictive practices in the My Aged Care portal.

This example response supports the information providers need to consider when reporting unexplained absence from care in the My Aged Care portal.

This example response supports the information providers need to consider when reporting  unreasonable use of force in the My Aged Care portal.

This example response supports the information providers need to consider when reporting  unlawful sexual contact in the My Aged Care portal.

This example response supports the information providers need to consider when reporting psychological or emotional abuse in the My Aged Care portal.

This example response supports the information providers need to consider when reporting unexpected death in the My Aged Care portal.

Any approved provider that holds at least one refundable deposit must meet the requirements of the 4 Prudential Standards. 

This provider fact sheet explains investment management strategy, which is part of the Prudential Standards.

This video explains what person-centred care means and how you can work with your provider to achieve it. 

The poster and video will support you in understanding person-centred care.

This provider frequently asked questions responds to questions to the Commission about use of the psychotropic self-assessment tool in residential aged care services.

This provider fact sheet explains their responsibilities regarding the management of new consumers who require restrictive practices or have started them before entering the service.

This fact sheet summarises observations by the Commission from engagements with residential aged care services that experienced a COVID-19 outbreak in 2021. It has been informed by our monitoring of more than 350 COVID-19 outbreaks at residential aged care services across several states, and our participation in more than 1,500 outbreak management meetings.

On Monday 20 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to providers inviting them to register their interest with the new Governing for Reform in Aged Care program.

This guidance provides information for providers on the problem solving model supports the key elements of an effective incident management system.

This guidance gives providers practical tips when making reports about serious incidents through the My Aged Care Provider Portal.

Associate Professor Juanita Breen's presentation on her review of medication-related complaints received by the Commission in 2019-20.

This video explains the Charter of Aged Care Rights to consumers.

On Wednesday 1 December 2021, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to residential approved providers on advanced planning and preparation for emergency events.

RB 2021-15 This Regulatory Bulletin outlines the requirements for providers to have continuous improvement systems and processes that assess, monitor, and improve the quality and safety of care and services.

For more information, visit the Regulatory Bulletin page