Publication date
On Tuesday 20 September, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to CEOs and Chairs of approved providers regarding the Governing for Reform in Aged Care Program.
Complaints about aged care services last month
827
New complaints received last month
1,263
Open complaints being worked on
799
Complaints closed last month*
*some complaints closed may have been
received in previous months
93%
Enquiries finalised within 7 days
77%
Complaints finalised within 60 days
73%
Customer survey responses with rating of satisfied or higher
82%
Complaints finalised with a positive outcome for complainant