Publication date
This fact sheet provides an overview of key aged care reforms from a regulatory perspective to assist you in preparing your service to meet new obligations.
Attachments
Complaints about aged care services last month
823
New complaints received last month
1,453
Open complaints being worked on
630
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
77%
Complaints finalised within 60 days
70%
Customer survey responses with rating of satisfied or higher
83%
Complaints finalised with a positive outcome for complainant