On Wednesday 31 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to consumers regarding the national aged care reforms.
Arabic – Commissioner letter to aged care consumers (PDF 252.39 KB)
Croatian – Commissioner letter to aged care consumers (PDF 195.86 KB)
Greek – Commissioner letter to aged care consumers (PDF 200.88 KB)
Hindi – Commissioner letter to aged care consumers (PDF 255.75 KB)
Hungarian – Commissioner letter to aged care consumers (PDF 198.42 KB)
Italian – Commissioner letter to aged care consumers (PDF 222.48 KB)
Khmer - Commissioner letter to aged care consumers (PDF 240.11 KB)
Macedonian – Commissioner letter to aged care consumers (PDF 171.52 KB)
Polish – Commissioner letter to aged care consumers (PDF 187.88 KB)
Russian – Commissioner letter to aged care consumers (PDF 205.04 KB)
Serbian – Commissioner letter to aged care consumers (PDF 202.41 KB)
Spanish – Commissioner letter to aged care consumers (PDF 194.2 KB)
Vietnamese – Commissioner letter to aged care consumers (PDF 205.79 KB)
On Friday 26 August, the Aged Care Quality and Safety Commissioner, Ms Janet Anderson, PSM, sent a letter to approved providers regarding the SCHADS Award.
This fact sheet outlines what you and your care team can do to make your dining experience enjoyable.
The dining experience includes the food and drinks provided, the service you receive and the atmosphere. A good dining experience improves your wellbeing and increases your quality of life.
Enjoying dining fact sheet (PDF 1.05 MB)
Arabic الاستمتاع بتناول الطعام في رعاية المسنين (PDF 1.24 MB)
Croatian – Uživanje u objedovanju u skrbi za starije (PDF 1.18 MB)
German – Genussvolles Essen in der Altenpflege (PDF 1.19 MB)
Hungarian – Élvezetes étkezés az idősgondozásban (PDF 1.18 MB)
Italian – Godere il designare nella RSA (PDF 1.17 MB)
Korean – 양로원에서 식사를 즐기세요 (PDF 1.27 MB)
Macedonian – Уживање во јадењето во старосната нега (PDF 1.13 MB)
Polish – Smaczne posiłki w opiece nad osobami starszymi (PDF 1.17 MB)
Russian – Как наслаждаться едой в доме престарелых (PDF 1.14 MB)
Chinese Simplified – 在养老院 享受用餐 (PDF 1.5 MB)
Turkish – Yaşlı Bakımevinde Zevkli Yemek (PDF 1.15 MB)
Chinese Traditional – 在養老院 享受用餐 (PDF 1.52 MB)
This poster is a guide for aged care residents about what you should expect from your provider and dining team for an enjoyable meal and dining experience.
Your meals and dining experience should be enjoyable - poster (PDF 689.09 KB)
This poster is a guide for aged care staff about how to get the dining experience right for residents.
Getting the dining experience right - poster (PDF 287.96 KB)
This poster is a guide for aged care staff about get to know residents so you can support them to have meaningful meal time experiences.
Know - Observe - Support - Act - Poster for aged care staff (PDF 285.45 KB)
This poster for aged care staff sets out the 8 facts you need to know about the residents you support to:
- ensure residents receive nutritious and appealing meals they can eat
- notice early warning signs of decreased appetite and/or weight loss
- act early to prevent malnutrition.
8 facts you need to know about each resident - poster (PDF 269.99 KB)
This fact sheet outlines how providers can create an enjoyable dining experience for residents in aged care to support their consumption of meals, reduce risks of malnutrition and dehydration, and to meet the Aged Care Quality Standards.
Getting the dining experience right - Provider fact sheet (PDF 715.25 KB)
This fact sheet outlines how residential aged care staff, including cooks, chefs, food service staff and care staff, can create an enjoyable dining experience to support residents to take pleasure in, and consume, their meals.
Getting the dining experience right - aged care staff fact sheet (PDF 848.29 KB)
This fact sheet provides practical tips for enhancing dining experiences in residential aged care settings. It offers guidance on food presentation, meal assistance, creating a respectful and enjoyable atmosphere, supporting independence, and providing culturally appropriate dining options. The aim is to improve mealtime satisfaction while maintaining older peoples' dignity and people's preferences. This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.
Dining in residential aged care – tips, tricks and what to avoid (PDF 484.37 KB)
This fact sheet helps aged care residents communicate their food and dining preferences. It includes sections for meal choices, dining preferences, assistance needs, health considerations, cultural or religious customs, and contact information for allied health professionals. It also advises staff to monitor changes in weight and contact a dietitian if needed.
This resource may refer to information that will be updated from 1 July 2025 to align with the new Aged Care Act and Quality Standards.
My food and dining preferences form (PDF 378.98 KB)
Arabic – تفضيلاتي في الطعام وعادات الأكل (PDF 426.01 KB)
French – Mes préférences alimentaires et de repas (PDF 365.82 KB)
German – Meine Essens- und Speisevorlieben (PDF 358.86 KB)
Greek – Οι προτιμήσεις μου για το φαγητό και τα γεύματα (PDF 359.43 KB)
Hungarian – Étel- és étkezési preferenciák (PDF 369.35 KB)
Macedonian – Моите желби во врска со храната и јадењето (PDF 358.79 KB)
Maltese – Il-preferenzi tiegħi tal-ikel u l-ikliet (PDF 364.67 KB)
Portuguese – Minhas preferências alimentares e gastronômicas (PDF 373.26 KB)
Russian – Мои предпочтения в еде и приеме пищи (PDF 353.14 KB)
Serbian – Моје жеље које се тичу хране и обедовања (PDF 353.84 KB)
Simplified Chinese - 我的饮食及用餐偏好 (PDF 420.97 KB)
Traditional Chinese - 我的飲食及用餐偏好 (PDF 422.91 KB)
Spanish – Mis preferencias de alimentos y comidas (PDF 365.1 KB)
Vietnamese – Sở thích ăn uống và thực phẩm của tôi (PDF 340.54 KB)
Any approved provider that holds at least one refundable deposit must meet the requirements of the 4 Prudential Standards.
This information sheet explains the Disclosure Standard.
Prudential Standards – Disclosure Standard (PDF 691.03 KB)
This fact sheet outlines the financial and prudential reporting responsibilities for approved providers.
This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unreasonable use of force. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.
This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to psychological or emotional abuse. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.
This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unexpected death. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.
SIRS reportable incidents – Unexpected death (November 2022) (PDF 482.99 KB)
This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to stealing or financial coercion by a staff member. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.
This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to neglect. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.
SIRS reportable incidents – Neglect (November 2022) (PDF 794.17 KB)
This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to inappropriate use of restrictive practices. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.
This Serious Incident Response Scheme (SIRS) fact sheet covers the reporting of incidents relating to unexplained absence from care. The fact sheet has been developed for providers of residential care and flexible care in a residential aged care setting.
