Resource library

Children and their elderly relatives can still connect during COVID-19. Regular phone and video calls will help to maintain their connection as well as help prevent loneliness in aged care
residents due to the COVID-19 isolation.

This poster outlines the 6 essential elements of effective incident management systems.

This resource is not available to order.

The Commission has produced a glossary of common terms to aid understanding of the aged care services sector. The list is not intended to be exhaustive and is provided as general information only. 

A web version of the glossary is also available.

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Aged Care Quality and Safety Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This second webinar discussed the importance of an effective Incident Management System under the SIRS.

This guidance provides information for providers to help them to develop and embed a best practice incident management system which enables them to respond to and manage specific incidents and near misses by assessing:

A fact sheet outlining the Aged Care Quality Standards.

This resource is not available to order.

The Serious Incident Response Scheme (SIRS) launched on 1 April 2021. The Aged Care Quality and Safety Commission is helping the aged care sector to prepare for the introduction of the scheme with information and resources and is hosting a series of webinars about the scheme. This first webinar provides an introduction to SIRS and the importance of incident management systems.

This fact sheet provides guidance to providers of aged care on an effective incident management system, the Serious Incident Response Scheme (SIRS). The Serious Incident Response Scheme (SIRS) is a new initiative to help prevent and reduce the risk of incidents of abuse and neglect in residential aged care services subsidised by the Australian Government.

This fact sheet provides updated information for providers of aged care on effective infection prevention and control capability. This is critical to the safe, effective delivery of personal and clinical care in aged care. This is particularly the case during the coronavirus COVID-19 pandemic.

On Thursday 10 December 2020, the Aged Care Quality and Safety Commissioner Janet Anderson hosted a webinar on the recently released new outbreak management planning in aged care guide for aged care providers.

This short video explains how to assist residential aged care providers to support their workers, care recipients, families and visitors to prevent, prepare for and manage outbreaks of COVID-19.

This web-based quiz provides an opportunity for the aged care workforce (workers and providers) to assess their knowledge of the new Code of Conduct for Aged Care (the Code). The quiz is anonymous and results are not recorded.

Start the quiz now.

The Commissioner wrote to approved providers on 7 December 2020 about visitor access in a COVID-normal world

This fact sheet provides a brief overview of the process for preparing to return several residents to their residential aged care facility (RACF) from hospital.

How to stay safe from COVID-19 video is available in 15 different languages. The video aims to help consumers understand the steps they can take to keep themselves safe during the current pandemic. 

COVID-19 is an infection that can be more serious for some older people. We have developed a range of resources to help consumers understand their options on staying safe, keeping in touch with loved ones and keeping fit and active.

These translated guides provide useful information on how to stay safe in a time of COVID-19.

COVID-19 is an infection that’s more serious in some older people. You might be worried but there are ways you can connect with your loved ones while protecting yourself and others. The translated versions of this poster will show you how.

These translated guides will help you understand what to expect if someone has COVID-19 in your residential aged care service, including that a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

If someone has COVID-19 in your residential aged care service, a number of changes will take place. These changes will be made very quickly. You might be anxious when these changes take place but the aim is to keep you safe.

This poster has been translated into 15 languages to help residents understand what to expect in the time of COIVD-19.

This template is used to refer key information, feedback or concerns about care and services for Residential Aged Care Providers and Home Service Providers to the Aged Care Quality and Safety Commission.