As the national regulator of aged care services, we protect the health, safety and wellbeing of older people.

Two older Australians cuddling a cat.

For older Australians

Support for people receiving aged care, their families and carers.
An aged care worker caring for an older Australian.

For workers

Guidance and support for workers in delivering safe, quality aged care.
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For providers

Provider obligations and responsibilities in delivering safe, quality care.
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Find a report about an aged care service.

Search for performance information about individual aged care services. This includes information on assessment activities, accreditation decisions and other historical information.

Find a report

Latest updates

Read the latest Quality Bulletin

The Quality Bulletin shares important information with aged care providers about their responsibilities, our work as the national regulator, and changes affecting the aged care sector.

Regulatory Bulletin on workforce responsibilities

Read our updated Regulatory Bulletin on 24/7 registered nurse coverage and mandatory care minutes.

New strengthened Quality Standards guidance

This draft guidance is intended to support providers to comply with the strengthened Quality Standards.
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How to raise a concern or complaint.

It's okay to raise a concern or make a complaint about aged care.

Making a complaint can improve the quality of care and help other people with the same problem. You can make a confidential or anonymous complaint if you wish.

Make a complaint

Complaints about aged care services last month

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827
New complaints received last month
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1,263
Open complaints being worked on
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799
Complaints closed last month*

*some complaints closed may have been
received in previous months

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93%
Enquiries finalised within 7 days
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77%
Complaints finalised within 60 days
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73%
Customer survey responses with rating of satisfied or higher
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82%
Complaints finalised with a positive outcome for complainant

Trust is built in drops and lost in buckets – Why Open Disclosure Matters

Open disclosure provides a meaningful opportunity for providers and workers to partner with older people to remedy situations when things go wrong. More than that, it can help to restore trust and confidence in service delivery and can prevent recurrence.

Latest reports

Sector performance

The Commission’s latest Aged Care Sector Performance Report (Quarter 4: April – June 2024) provides comprehensive sector-wide performance data. This report includes outcomes from residential care site audits, quality reviews of home services, complaints received, notifications to the Serious Incident Response Scheme, and a summary of results from the Quality Indicator Program.

SIRS Insights reports

Information to help providers compare reporting habits and arrangements with sector averages.

Complaints about aged care services

Read our new report which provides information, insights and data on complaints received about aged care services in 2023-2024.

Our Food, Nutrition and Dining Hotline is open 9am–5pm, Monday to Friday

Call the Hotline on 1800 844 044
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Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.