Regis Greenbank 5218

Accreditation decision
Following a site audit conducted on 29/04/2024 to 02/05/2024, the Commission made a decision on 06/06/2024 to re-accredit this service.
The period of accreditation of the service will expire on 12/08/2027.

Site audit Performance Report
A site audit was conducted with this service on 29/04/2024 to 02/05/2024.
The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Assessment contact Performance Report

An assessment contact was conducted with this service on 23 May 2023 to 24 May 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision

Following a site audit conducted on 06 July 2021 to 09 July 2021, the Commission made a decision on 12 August 2021 to re-accredit this service.

The period of accreditation of the service will expire on 12 August 2024.

Site audit Performance Report

A site audit was conducted with this service on 06 July 2021 to 09 July 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Assessment contact Performance Report

An assessment contact was conducted with this service on 13 April 2021 to 15 April 2021.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 19 October 2021.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Assessment contact Performance Report

An assessment contact was conducted with this service on 01 December 2020.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Serious risk decision

Following an assessment contact on 16 May 2019,  a delegate of the Aged Care  Quality and

Safety Commissioner made a decision that Retirement Care  Australia (Logan) Pty Limited failed to meet  one expected outcome in the Accreditation Standards in relation to Regis Greenbank.

On 12 June 2019 a decision was made that failure to meet  this expected outcome has placed the safety, health or wellbeing of consumers of the service at serious risk. The Department of Health has been notified of the risk.

Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

The Aged Care  Quality and  Safety Commission will continue to monitor the performance of the service including through  unannounced visits.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 19 April 2021.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 19 April 2018.