Glenara Lakes 8068

Assessment contact Performance Report

An assessment contact was conducted with this service on 17 October 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the assessment contact.

Accreditation decision

Following a site audit conducted on 06 February 2023 to 09 February 2023, the Commission made a decision on 09 March 2023 to re-accredit this service.

The period of accreditation of the service will expire on 09 March 2026.

Site audit Performance Report

A site audit was conducted with this service on 06 February 2023 to 09 February 2023.

The attached Performance Report details the assessment of performance against the Aged Care Quality Standards following the site audit.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service.

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service

27 June 2023.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

 

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 27 December 2022.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Exceptional Circumstances

During the COVID-19 pandemic, the Aged Care Quality and Safety Commission has temporarily modified our Regulatory Program, including the suspension of site audits to determine whether to accredit, not to re-accredit or vary the periods of accreditation for a service. 

In order to give effect to continuity of accreditation the Department of Health has, under Section 42.5 of the Aged Care Act 1997, made a decision to grant ‘exceptional circumstances’ to this service until 27 June 2022.

The service remains subject to compliance monitoring by the Aged Care Quality and Safety Commission.

Following a site audit the Commission made a decision on 22 November 2019 that this service met all of the Aged Care Quality Standards. The service is re-accredited for two years until 27 December 2021.

Compliance monitoring update

An assessment contact was conducted by the Aged Care Quality and Safety Commission (Commission) on 05 March 2019 at Glenara Lakes to monitor the service’s progress in meeting the Accreditation Standards. The Commission found the service complies with all Accreditation Standards.

Following an audit we decided that this home met 37 of the 44 expected outcomes of the Accreditation Standards. We decided to vary this home’s accreditation period. This home is now accredited until 27 December 2019.

Serious risk decision

Following a Review Audit conducted on 4-14 December 2018, a decision was made that Southern Cross Care (Tas) Inc failed to meet seven expected outcomes in the Accreditation Standards in relation to Glenara Lakes.

On 7 January 2019 a delegate of the Commissioner made a decision that the failure to meet 4 of these expected outcomes has placed the safety, health or wellbeing of care recipients of the service at serious risk. The Department of Health has been notified of the risk.

Serious risk is not an ongoing state; it is a statutory decision based on evidence at a point in time.

The Commission will continue to monitor the performance of the service including through unannounced visits.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 10 May 2020.

Following an audit we decided that this home met 44 of the 44 expected outcomes of the Accreditation Standards and would be accredited for three years until 10 May 2017.