As the national regulator of aged care services, we protect the health, safety and wellbeing of older people.
Find out about resources, guidance, webinars and more to help you prepare for the new Aged Care Act.
Latest updates
Complaints about aged care services last month

905
New complaints received last month

1,606
Open complaints being worked on

743
Complaints closed last month*
*some complaints closed may have been
received in previous months

95%
Enquiries finalised within 7 days

82%
Complaints finalised within 60 days

70%
Customer survey responses with rating of satisfied or higher

82%
Complaints finalised with a positive outcome for complainant
Understanding the new Financial & Prudential Standards
On Tuesday 18 February we hosted our latest webinar on the new Financial & Prudential Standards. If you were unable to attend the event or would like to revisit it, the recording is now available.