Missing consumer

Was a consumer absent when the provider arrived at their home for a scheduled visit?

Yes

No

Did the consumer advise they were leaving their home while services were being provided (and there is no reason for concern about the consumer’s safety or wellbeing)?

Yes

No

Was the consumer in the physical care of the provider immediately before going missing?

For example, was the consumer:

on a scheduled outing
receiving overnight or respite care
receiving care at a day therapy centre
receiving transport services

immediately before going missing?

Yes

No

Was the consumer receiving care and services in their own home immediately prior to going missing (and is there reason for concern about the consumer’s safety or wellbeing)?

Yes

No

Not reportable

Based on the information you have provided it appears that your incident is not a reportable incident under the SIRS.

However this incident, like all incidents, should be managed using your service’s Incident Management System, or IMS.

It is important that your IMS is able to record incidents in a way that allows you to identify patterns of incidents that may reflect an ongoing risk or systemic issue.

For more information, please refer to the Effective incident management systems: Best practice Guidance.

Return to start

Reportable incident

Based on the information you have provided it appears that this incident is a Missing consumer reportable incident.

If you have not done so already you should consider contacting the police.

Unexplained absences from care must be reported to the Aged Care Quality and Safety Commission within 24 hours of you becoming aware of the incident.

You must report the incident through the My Aged Care Provider Portal.

Please note this incident type is referred to as unexplained absence in the My Aged Care Provider Portal.

Go to My Aged Care Provider Portal

Return to start