Document accessed under FOI 2025.41 (accessed 10/01/2025) (PDF 734.12 KB)
Document accessed under FOI 2025.41 (accessed 10/01/2025) (PDF 734.12 KB)
Document accessed under FOI 2025.41 (accessed 10/01/2025) (PDF 734.12 KB)
Complaints about aged care services last month
823
New complaints received last month
1,453
Open complaints being worked on
630
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
77%
Complaints finalised within 60 days
70%
Customer survey responses with rating of satisfied or higher
83%
Complaints finalised with a positive outcome for complainant