SIRS insight report May 2021 (updated 30 September 2021) (PDF 580.68 KB)
SIRS insight report May 2021 (updated 30 September 2021) (PDF 580.68 KB)
SIRS insight report May 2021 (updated 30 September 2021) (PDF 580.68 KB)
Complaints about aged care services last month
827
New complaints received last month
1,263
Open complaints being worked on
799
Complaints closed last month*
*some complaints closed may have been
received in previous months
93%
Enquiries finalised within 7 days
77%
Complaints finalised within 60 days
73%
Customer survey responses with rating of satisfied or higher
82%
Complaints finalised with a positive outcome for complainant