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Document accessed under FOI - REF: FOI 2021/40
Document accessed under FOI - REF: FOI 2021/40
Document accessed under FOI - REF: FOI 2021/40
(PDF
2.83 MB)
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Complaints about aged care services last month
827
New complaints received last month
1,263
Open complaints being worked on
799
Complaints closed last month*
*some complaints closed may have been
received in previous months
93%
Enquiries finalised within 7 days
77%
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73%
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82%
Complaints finalised with a positive outcome for complainant