Document accessed under FOI – REF: 2023/02 (PDF 863.89 KB)
Document accessed under FOI – REF: 2023/02 (PDF 863.89 KB)
Document accessed under FOI – REF: 2023/02 (PDF 863.89 KB)
Complaints about aged care services last month
827
New complaints received last month
1,263
Open complaints being worked on
799
Complaints closed last month*
*some complaints closed may have been
received in previous months
93%
Enquiries finalised within 7 days
77%
Complaints finalised within 60 days
73%
Customer survey responses with rating of satisfied or higher
82%
Complaints finalised with a positive outcome for complainant