The Department of Health’s ‘My Aged Care’ provider portal planned outage information page.
The Department of Health’s ‘My Aged Care’ provider portal page - no planned outages.
Return to the Serious Incident Response Scheme home.
Complaints about aged care services last month
827
New complaints received last month
1,263
Open complaints being worked on
799
Complaints closed last month*
*some complaints closed may have been
received in previous months
93%
Enquiries finalised within 7 days
77%
Complaints finalised within 60 days
73%
Customer survey responses with rating of satisfied or higher
82%
Complaints finalised with a positive outcome for complainant