23 March 2019

New laws will compel all aged care providers to sign and conform to a single, strengthened Charter of Rights, under the Morrison Government’s latest aged care quality and safety reforms.

For the first time, providers will have to provide a personally signed copy of the Charter to every one of their residents and care recipients, at the same time giving them – or their authorised representative - the opportunity to co-sign the document.

“Together, we’re standing up for our most vulnerable senior Australians and we won’t tolerate anything less,” said Minister for Senior Australians and Aged Care Ken Wyatt AM.

“The co-signing makes providers’ commitments and obligations under the charter clear to clients, and ensures that clients are aware of their rights.

“The comprehensive new Charter covers 14 fundamental protections - from safe, quality care, to independence, information, personal privacy, control, fairness and choice.”

The Charter replaces and strengthens four previous charters that covered various forms of aged care, building on the Morrison Government’s new Aged Care Quality Standards which also come into effect from 1 July 2019.

It will underpin the new Standards which include mandated quality clinical frameworks, open disclosure to consumers and minimal use of restraint, while requiring providers to prove their care and services are safe, effective and consumer focussed.

“Being treated with dignity and living without abuse and neglect are among the top tiers of the new Charter,” said Minister Wyatt.

“Both the Standards and the Charter will further empower the new Aged Care Quality and Safety Commission, as it works with the aged care sector to protect senior Australians.

“This is all part of our Government’s unprecedented seniors and aged care agenda, including the recently announced elder abuse hotline and victim support trials.

“Rest assured, our reforms rollout will not stop, even as the Aged Care Royal Commission continues its critical work.”

The new Charter is concise and easy to read and will be available in a wide variety of languages. It was developed through broad consultation in 2018.

More than 550 public submissions were received, approximately 40 per cent from aged care recipients, their families and carers, and around 48% from aged care providers, staff and peak organisations.

Residential aged care services will have until 30 September 2019 to provide the signed Charter to their residents. Home care providers will have until 31 December 2019.

Details of the new Charter are available at on the Department of Health's website and the Aged Care Quality and Safety Commission's website.

Authorised by Ken Wyatt AM, MP, Member for Hasluck.

Media Contacts:

Minister Wyatt – Nick Way 0419 835 449

The Commission – media@agedcarequality.gov.au