Publication date
This fact sheet provides a summary of the key legislative changes from 1 July 2021 for providers under the Aged Care Act 1997 and the Quality of Care Principles 2014.
Attachments
Complaints about aged care services last month
905
New complaints received last month
1,606
Open complaints being worked on
743
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
82%
Complaints finalised within 60 days
70%
Customer survey responses with rating of satisfied or higher
82%
Complaints finalised with a positive outcome for complainant