Skip to main content

The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.

Star ratings

The Star Ratings system applies to residential aged care homes.

It provides information about a provider's quality of care.

This helps people who need aged care to make informed choices.

We're responsible for the Compliance Rating.

The Department of Health and Aged Care handles these ratings:

  • Quality Measures
  • Residents’ Experience
  • Staffing Minutes.

Compliance rating

★ Significant Improvement needed

Non-compliance decision type: 

  • Notice of Decision to Impose Sanction
  • Notice of Requirement to Agree
  • Issuance of Infringement Notice – Victimisation
  • Issuance of Infringement Notice – Compliance Notice.

★★ Improvement needed 

Non-compliance decision type:

  • Notice to Remedy (NTR) 
  • Compliance Notice – Code of Conduct (CCCN)
  • Compliance Notice – Incident Management (IMCN)*
  • Compliance Notice – Restrictive practices (RPCN)*.

★★★ Acceptable 

Non-compliance decision type: revise the current plan for continuous improvement.

OR

Providers resolve all non-compliance and no current non-compliance for up to one year.

★★★★ Good 

No non-compliance between one and 3 years.***

★★★★★ Excellent 

No non-compliance for 3 years.** 

AND 

Accreditation granted for 3 years.***

☆☆☆☆☆

(Null status: no stars)

Change in service ownership, commencing homes/services, merged services.

* Our Compliance Notices follow paragraph (a) of the relevant subsection in Section 74EE of the Commission Act.

** Where the accreditation decision followed a site audit.

*** Where the same approved provider operated the service for at least the same duration.

After a non-compliance decision, we track the provider's response.

We update compliance ratings daily, immediately impacting a provider's Star Rating.

More information


Was this page useful?