It's okay to raise a concern or make a complaint about aged care.
Making a complaint can improve the quality of care and help other people with the same problem. You can make a confidential or anonymous complaint if you wish.
Complaints about aged care services last month
827
New complaints received last month
1,263
Open complaints being worked on
799
Complaints closed last month*
*some complaints closed may have been
received in previous months
93%
Enquiries finalised within 7 days
77%
Complaints finalised within 60 days
73%
Customer survey responses with rating of satisfied or higher
82%
Complaints finalised with a positive outcome for complainant