Consultation and Engagement Hub

Quality aged care is our shared goal, and your expertise and insights can  help to improve how we educate, inform and regulate aged care. This page gives you information on how we can connect.

You can get involved through:

  • webinars
  • surveys
  • interviews
  • focus groups
  • consultations
  • conferences
  • and more.

CALD communications project

The Aged Care Quality and Safety Commission is committed to making sure quality, culturally appropriate and safe aged care is delivered to Culturally and Linguistically Diverse (CALD) older people. We are currently developing a dedicated CALD communications and engagement strategy to help our CALD communities understand the upcoming changes to aged care and what it means for them. It is important to us that the resources that we develop are meaningful, relevant and accessible for all audiences.

We‘ve recently held co-design workshops to seek feedback from CALD stakeholders on proposed messaging, communications channels, and communications barriers and opportunities. If you’d like to get involved in future workshops or review material, please email agedcarecommunications@agedcarequality.gov.au and indicate whether you are an older person, provider representative or aged care worker.

Aged care providers and workers engagement register

We want to hear from you as we prepare to implement the Aged Care reforms. To do this we have established an informal network of provider representatives and Aged Care workers to work with as we develop processes and resources. Your insights and expertise can influence these processes and resources. We’ve previously invited providers and workers to roundtable discussions about the Strengthened Standards, we asked for feedback as we developed our new website and we’ve tested our education products.

If you are interested in participating, please register your interest. You can participate as a representative of your provider, or as an Aged Care staff member, or as both. There is no minimum commitment, and you can opt out at anytime

Consumers and Families Panel

We've created this group for people who receive government-funded aged care services. It's also open to people considering these services. The panel is open to carers and family members, too. We want to know what's important to you. This is so we can improve how we regulate aged care and make sure the information we produce is useful and easy to understand. 

The panel embraces diversity and welcomes people who:

  • live with dementia or disability
  • identify as First Nations 
  • are from multicultural backgrounds
  • identify as lesbian, gay, bisexual, trans or transgender, intersex or queer
  • another sexuality, gender or bodily diverse person. 

On the panel, you can share ideas and opinions about:

  • new fact sheets, videos or other resources
  • how people receiving aged care can interact with us
  • issues that we should know about.

Panel members provide input in different ways, depending on their preferences. You might choose to provide feedback by email or phone or take part in online meetings. Participation is voluntary.

We have over 300 panel members. We’ll do our best to invite each panel member to participate in opportunities that are meaningful and relevant.

We understand that you may not be able to participate in some activities. There's no obligation to take part in a certain number, and you can opt out at anytime.

How to join 

You can join the panel if you:

  • live in residential aged care
  • receive aged care at home or in community settings
  • are considering aged care in the next 12 months
  • are a supporter or family member of someone receiving aged care. 

Register online or download our form to send by mail or email. We’ll respond within 14 days.

If you need help applying, please contact us on 1800 951 822 or consumerengagement@agedcarequality.gov.au.

Invite us to attend or speak at your event

The Commission attends community events, sector conferences and seniors expos. We recognise the value in engaging with our stakeholders including older people, the aged care workforce and providers.

If you’d like us to attend an event as an exhibitor or invite a guest speaker or panelist, please complete our request form. We get lots of invitations and do our best to attend as many events as possible.

In November, you’ll find us at;

Submit a case study 

Have you seen or delivered a creative solution to a critical challenge in aged care? Sharing best practice helps the aged care sector to improve and deliver high quality care. We'd like to hear about it and be able to share.

Please submit details to engagement@agedcarequality.gov.au.

Updates

For regular updates on our work, you can sign up for our:

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Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.