All older people deserve respect and the right to make their own choices with dignity.

This includes people receiving aged care services –in their home or in a residential aged care setting.

The new Aged Care Act, which will commence from 1 July 2025, places older people at the centre of their aged care experience. A key feature of the new Act is the Statement of Rights , which clearly outlines the rights older people will have when accessing or seeking to access aged care services.

About the new Aged Care Act and how it will impact older people

Read about the new Aged Care Act and what it means for the quality of care you receive.

Statement of Rights

The new Statement of Rights will outline your rights when accessing aged care services.

Holding providers to account

Read about how the Commission regulates providers and holds them to account for delivering safe, culturally appropriate quality care.

Making a complaint

Making a complaint is important when your quality of care is not being delivered. Read about how the Commission can assist you.

Strengthened Quality Standards

Read more about how strengthened Quality Standards aim to make sure that you receive safe and quality aged care and services.

Getting involved

Learn how you can engage with your provider and provide feedback on the care you receive through a consumer advisory body.

Supporters

Understand the role of supporters and their duties under the new Aged Care Act.

The Act in practice

Read case studies to learn about the new Aged Care Act and how it is being applied through real-life examples.
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Acknowledgement of Country

In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.