Publication date
This fact sheet for approved providers outlines the key changes on workforce-related responsibilities from 1 July 2023 regarding 24/7 registered nurse coverage and care minutes in residential aged care.
Attachments
Complaints about aged care services last month
1,071
New complaints received last month
1,910
Open complaints being worked on
984
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
64%
Complaints finalised within 60 days
69%
Customer survey responses with rating of satisfied or higher*
85%
Complaints finalised with a positive outcome for complainant