Aged care laws in Australia have now changed. The new Aged Care Act 2024 and Aged Care Rules 2025 now apply. While we complete updating of our website, including draft guidance and other materials, to align with the new laws, providers are advised to refer to the new Act and Rules for any required clarification of their obligations and legal responsibilities. Thank you for your patience.
This guide is for older people, their representatives, families and registered supporters. It provides a quick introduction to the Aged Care Code of Conduct. It includes contact information for concerns and complaints and where to go for more information.
*some complaints closed may have been
received in previous months
