Publication date
The storyboards use pictures to explain aged care, your rights and what to do if your rights aren’t being met.
Attachments
Aged care and your rights – visual storyboard (PDF 493.13 KB)
Complaints about aged care services last month
905
New complaints received last month
1,606
Open complaints being worked on
743
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
82%
Complaints finalised within 60 days
70%
Customer survey responses with rating of satisfied or higher
82%
Complaints finalised with a positive outcome for complainant