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This fact sheet explains what an advocate is, their role and how they can help you when you have a concern or complaint.

The government is now operating in accordance with the Guidance on Caretaker Conventions, pending the outcome of the 2025 federal election.
This fact sheet explains what an advocate is, their role and how they can help you when you have a concern or complaint.
Acknowledgement of Country
In the spirit of reconciliation, the Aged Care Quality and Safety Commission acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. We pay our respect to their Elders, past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples.
*some complaints closed may have been
received in previous months
*Data is for Jan 2025