RB 2023-21 Procedural fairness

This Regulatory Bulletin explains what procedural fairness is. 

It also explains:

• the circumstances where the Aged Care Quality and Safety Commission must provide procedural fairness
• our approach to providing procedural fairness when making decisions.

Information in this bulletin applies to providers and individuals (including but not limited to aged care workers and governing persons of approved providers of residential aged care, home care and flexible care under the Aged Care Act 1997) who may be the subject of, or involved in, the Commission’s regulatory processes.

Learn more about procedural fairness in our Applying procedural fairness to regulatory decisions fact sheet for providers.