Publication date
Our Regulatory Strategy sets out how the Commission will deliver on our goals and commitments.
Attachments
Regulatory Strategy 2024–25 (PDF 1.08 MB)
Complaints about aged care services last month
823
New complaints received last month
1,453
Open complaints being worked on
630
Complaints closed last month*
*some complaints closed may have been
received in previous months
95%
Enquiries finalised within 7 days
77%
Complaints finalised within 60 days
70%
Customer survey responses with rating of satisfied or higher
83%
Complaints finalised with a positive outcome for complainant